Returns Policy for Zess

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To qualify for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

To initiate a return, please contact us at shop@zess.co. Returns must be sent to the following address: Unit B3, 110 Butterfield, Basepoint Innovation Centre, Great Marlings, Luton, ENG, LU2 8DL, United Kingdom. Upon acceptance of your return, we’ll provide a return shipping label and detailed instructions on how and where to send your package. Items returned without prior request will not be accepted. 

For any return inquiries, reach out to us at shop@zess.co.

Damages and Issues

Upon receiving your order, please inspect it immediately for any defects, damages, or discrepancies. If any issues arise, contact us promptly so we can evaluate the situation and resolve it efficiently.

Perishable Goods & Personalised Products

Given the nature of our products, we cannot accept returns for items that deteriorate or expire rapidly, including frozen or perishable food and drink, unless they are of poor quality or faulty. Similarly, returns for personalized products are not accepted unless they are identified as defective or of substandard quality. We cannot accept responsibility for items damaged post-delivery to a UK address.

Exchanges

To exchange an item, return the original item. Once the return is accepted, place a new order for the desired item.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason without justification. Conditions for the item’s return condition apply as stated above.

Refunds

After receiving and inspecting your return, we will inform you about the approval status of your refund. Approved refunds are processed to the original payment method within 14 business days. Note: Processing times for your bank or credit card company may vary.

If you haven’t received a refund after 15 business days from approval, please contact us at shop@zess.co.